Returns & Exchanges

Our ultimate goal is to offer perfectly matched foundation.  Our devices and pigment cartridges are tested, inspected, and proven time and time again.  We are confident that you will love your BoldHue Device and use it regularly.  If for any reason you do not, our return / exchange policy is as follows:

Devices

We offer a 30-day (from date of delivery), no questions asked, money-back guarantee for your BoldHue device.  We strongly advise keeping the original packaging during the 30-day period.  

Here’s how the returns process works:

• Email us at support@boldhue.com with your order number and let us know you’d like to start a return.
• Our customer support team will provide you with a return shipping label.
• You will receive email confirmation that the device has been received by our processing center.
• When the device is received, we will refund the price of the kit minus shipping and tax to your original payment method.
• Any applicable customs and duties (i.e. returning from Canada or by way of a US military base or freight forwarder) must be pre-paid by the customer.
• For devices outside of the 30-day window, we do offer a 1-year warranty for the device hardware, subject to conditions. Please email Customer Support at support@boldhue.com with your order number, device serial number, and a brief description of the issue for assistance.
  

Pigment Cartridges

Our pigment concentrate cartridges are designed to work together to provide our customers with a perfect match to their skin tone.  Inquiries about the pigment concentrate cartridges will be handled on a case-by-case basis with the ultimate goal to make our customers happy.  Please email support@boldhue.com with your order number for further assistance.

Refunds/Returns/Exchanges:  Due to sanitary reasons, we cannot offer returns/exchanges. All pigment concentrate cartridges are final sale.

Defects: We rigorously check our pigment concentrate cartridges for quality control.  If you feel you have received a defective product, please email support@boldhue.com with your order number, a clear photo of defective cartridge, and a brief description of the issue within 48 hours of receipt.